SPB also provides breakdown cover, warranty extensions, anti-virus and anti-spam products and bill protection.

Accounts & loans

• Personal accident insurance Bill protection for telephone bills in the event of a personal event leading to loss of income

Payment & loyalty cards

• Delivery, condition and compliance of goods purchased online

Travel & Leisure

• Pre-travel information service

Marketing and loyalty-building

• Network coordination and training
• Sales promotion and field support
• Operational marketing
• Direct marketing sales (mailshots, telemarketing, list broking)

Third-party management

• Expertise in insurance management : 750,000 insurance covers in 2011
• Multi-channel customer relations management
• Appropriate reporting procedures to optimise product cover and costs
• A “Customer Satisfaction” department handling all oral and written complaints
• Extranets for subscriptions and claims declarations.

Mobile telephones & gadgets

• Theft/accidental breakage/fraudulent use/replacement or repair of mobile telephones
• Protection, cover and recovery of data
• Theft/accidental breakage/replacement in the event of computer failure
• Computer screen breakage (included in the price of the hardware and the price of the manufacturer’s warranty extension).