Telecoms & manufacturers of electronic goods
In France and in Europe, SPB designs specific products for the main telephone operators and MVNOs.
SPB also provides breakdown cover, warranty extensions, anti-virus and anti-spam products and bill protection.
Accounts & loans
- Personal accident insurance Bill protection for telephone bills in the event of a personal event leading to loss of income
Payment & loyalty cards
- Delivery, condition and compliance of goods purchased online
Travel & Leisure
- Pre-travel information service
Marketing and loyalty-building
- Network coordination and training
- Sales promotion and field support
- Operational marketing
- Direct marketing sales (mailshots, telemarketing, list broking)
- Expertise in insurance management : 750,000 insurance covers in 2011
- Multi-channel customer relations management
- Appropriate reporting procedures to optimise product cover and costs
- A “Customer Satisfaction” department handling all oral and written complaints
- Extranets for subscriptions and claims declarations.
Mobile telephones & gadgets
- Theft/accidental breakage/fraudulent use/replacement or repair of mobile telephones
- Protection, cover and recovery of data
- Theft/accidental breakage/replacement in the event of computer failure
- Computer screen breakage (included in the price of the hardware and the price of the manufacturer’s warranty extension).