Your insurance policy indicates a telephone number dedicated to your type of insurance policy. 
Our customer advisers are there to help you file your claim, change your particulars (address, bank details) or terminate a policy.
Please contact the retailer or chain that offered you the insurance policy if you have any queries regarding the details of your insurance policy and related guarantees.
Before contacting us, please prepare all the relevant documents (policy, policyholder or claim number, previous correspondence, receipts, reports of theft etc). If you are unsure of what paperwork is required, please refer to the literature you were given when you signed up or purchased, or to our recent correspondence.