SPB strengths include an efficient customer journey, a skilled team attentive to quality of service, and a multi-channel customer relations centre, making it one of the leading insurance managers on the market.
- Expertise in insurance management : 750,000 insurance covers in 2011
- Multi-channel customer relations management
- Appropriate reporting procedures to optimise product cover and costs
- A “Customer Satisfaction” department handling all oral and written complaints
- Extranets for subscriptions and claims declarations